At Luci Express , your satisfaction is our top priority. We work with trusted suppliers to ensure the quality of our products and strive to offer exceptional customer service in all interactions. This Return and Exchange Policy describes the terms, deadlines, and procedures you must follow if you wish to return or exchange an item.
Returns or exchanges will only be accepted if the following conditions are met:
Send your request via email to suporte@luciexpress . Our team will respond within 1 to 2 business days and provide a mandatory return form for completion.
After approval, a prepaid return label will be issued. This label is valid for 6 consecutive days . If the item is not sent within this period, the return or exchange request will be canceled.
You can return your item within 14 calendar days of receiving your order. The item must meet the eligibility criteria above.
If your item arrives damaged, refuse delivery or contact us within 7 business days of receiving the product. Include clear photos of the damaged item and the shipping label.
If the received product is different from the order, please contact us within 7 calendar days of receipt, providing the order number and photos of the product.
Once your return arrives and is inspected, we will notify you by email. Processing may take up to 10 business days . If approved, we will proceed with your chosen refund method (store credit, card refund, or bank transfer).
Luci Express customer service is available during the following hours:
Thank you for your trust in Luci Express. Our mission is to provide a safe and reliable shopping experience, with total transparency and support. Throughout your entire journey.
