Shipping policy
Shipping
Where we deliver
We deliver to addresses throughout Australia, including all states and territories. We do not currently deliver outside Australia.
Processing
Orders are prepared and dispatched within 1–2 business days. Orders placed at a weekend or on a public holiday begin processing on the next business day.
Delivery times
Delivery usually takes 5–10 business days from dispatch. In total, most orders arrive within 6–12 business days of being placed.
Where an individual product has a different estimate, that estimate is shown on the product page and takes precedence over this page.
These are estimates, not guarantees. Delivery can take longer during peak periods, for remote or regional addresses, or where a parcel is held in transit. If your order has not arrived within 20 business days of dispatch, contact us and we will investigate or refund you.
Where your order ships from
Our products are dispatched from our fulfilment partners’ international warehouses. The price shown at checkout is the total price for your order.
Delivery cost
Standard delivery is free on all orders. All prices are shown in Australian dollars (AUD). Where an express service is offered, its price is shown at checkout.
Tracking
You will receive a tracking link by email once your order has been dispatched. Tracking can take a few days to start updating after dispatch, which is normal and does not mean the parcel is lost.
Changing your delivery address
Email us within 24 hours of placing your order and we will change the delivery address, provided the order has not yet been dispatched. Once an order is on its way, the address cannot be changed.
Damaged or missing parcels
If your parcel arrives damaged, photograph it before opening it if you can, and email us the photographs.
If tracking shows your parcel as delivered but you have not received it, please check with neighbours and around your building first, then contact us within 7 days so that we can open an enquiry with the carrier.
Failed delivery
If a parcel is returned to us because the address was incorrect or nobody was available to receive it after the carrier’s attempts, we will contact you to arrange redelivery. A further delivery charge may apply.
Contact
HiLuci
Avenida dos Ferreiras, 530
Aclimação
Uberlândia – MG
38406-136
Brazil
Email: contact@hiluci.com
Support hours: Monday to Friday. We reply to all emails within 1–2 business days.
Last updated: 20 October 2026