Terms of service
Terms of Service
These terms govern your use of hiluci.com and any order you place with us. By using the site or placing an order, you accept them. Please read them before ordering.
1. Who we are
hiluci.com is operated by HiLuci, Avenida dos Ferreiras, 530, Aclimação, Uberlândia – MG, 38406-136, Brazil. You can reach us at contact@hiluci.com. Our store is hosted on Shopify.
2. Using the site
You must be at least 18, or the age of majority where you live, to place an order.
You agree not to use the site for any unlawful purpose, not to interfere with its operation, and not to copy, resell or exploit any part of it without our written permission.
We may refuse or cancel an order — for example where an item is out of stock, where a price or description was published in error, or where we suspect fraud. If we cancel an order you have already paid for, we refund you in full.
3. Products and descriptions
We describe our products as accurately as we can. Photographs are illustrative: colours can vary between screens and packaging may change. Sizes and measurements are approximate and may vary slightly between units.
Our products are consumer goods. They are not medical devices, and nothing on our site is medical advice. If you have a health concern, please speak to a qualified healthcare professional.
4. Prices, payment and your contract with us
All prices are shown in Australian dollars (AUD) and include GST where applicable. The price you see at checkout is the total price for your order, including delivery unless stated otherwise.
Payment is taken when you place your order. A contract between us is formed when we send you an email confirming that your order has been dispatched.
If we discover an error in the price of an item you have ordered, we will contact you to ask whether you wish to continue at the correct price or cancel for a full refund.
5. Delivery, returns and refunds
Our Shipping Policy and our Returns & Refunds Policy form part of these terms. Please read them before ordering.
6. Content you send us
If you send us reviews, photographs, comments or other material, you grant us a non-exclusive licence to use it in connection with our store. You confirm that the material is your own, that it is accurate, and that it does not infringe anyone else’s rights. We may remove content at any time.
7. Our liability to you
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees, or our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
Subject to that, we are not liable for losses that were not reasonably foreseeable when the contract was made, or for business losses.
The site and its content are provided for general information. We do not guarantee that it will always be available or free of errors.
8. Links to other sites
Our site may link to sites we do not control. We are not responsible for their content or for how they handle your data.
9. Intellectual property
The HiLuci name, our logo and the original content on our site belong to us. Product images supplied by our manufacturing partners remain theirs. Nothing on our site may be reproduced commercially without permission.
If you believe that material on our site infringes your rights, email contact@hiluci.com with details and we will review it promptly.
10. Changes to these terms
We may update these terms. The version that applies to your order is the one published on this page at the time you place it.
11. Governing law and complaints
These terms are governed by the laws of Brazil. If you are a consumer in Australia, you keep the full benefit of the Australian Consumer Law and other mandatory Australian consumer protections, and you may bring a claim in the courts of Australia.
If something has gone wrong, please email us first — most issues are resolved quickly and without formality.
Contact
HiLuci
Avenida dos Ferreiras, 530
Aclimação
Uberlândia – MG
38406-136
Brazil
Email: contact@hiluci.com
Support hours: Monday to Friday. We reply to all emails within 1–2 business days.
Last updated: 20 October 2026